Category: Leadership

Reading Time: < 1 minute We celebrate comebacks, like so many other events, because they are rare.  These stories are valuable because, as John Henry Newman observed over 100 years ago, “history offers lessons, not rules.”   A turnaround for the times is a company that came back from the brink of oblivion to a level

Reading Time: < 1 minute Many executives are constantly asking “how can I be better?” and “‘what can I do differently?”  As important as that question is, an equally important question is what should I stop doing?  Maybe a good place to start would be this article: Five Habits of Highly Annoying Leaders .  After reading this article, ask yourself,

Reading Time: < 1 minute Every year, I have good (no I mean great) intentions of achieving my goals for the ensuing year. I even print out my wheel of life (you can find this here) and take an inventory of where I am and where I need to invest some effort to improve my

Reading Time: < 1 minute Ralph Waldo Emerson warned us that “Foolish consistencies are the hobgoblins of little minds.”  To which most  CEOs would say “But good processes create great results.”   But what happens when an unanticipated situation presents itself to an unprepared employee? .    You train employees in your processes…..do you train them to recognize when the

Reading Time: < 1 minute When reflecting on my life and how grateful I am with all our blessings, I can’t stop thinking about leadership and what it means to each of us.  Leadership, the ability to inspire others by eliciting their support and aid towards achieving a goal is a contact sport.  We can not sit

Reading Time: < 1 minute If asked what work of fiction is most identified with the Holiday Season, most would immediately say Charles Dickens’ A Christmas Carol.   To the casual reader, Ebenezer Scrooge is portrayed as a despicable miser who does not well represent the private sector.    But it may be that a more thoughtful reading

Reading Time: < 1 minute Forbes featured an article about the unfortunate health care choices that Apple founder Steve Job had made that many feel led to his untimely death. (see  What Steve Jobs’ Death Teaches Us All About Our Own Health Care ). Despite his legendary success and contributions,  it may also be fairly asked if at times he succeeded

Reading Time: < 1 minute Effective customer service is not just about getting it right but knowing what to do when we fail to deliver. This is especially important for front line customer service employees who may fear losing their jobs when customers are unhappy. Marketing Guru Seth Godin suggests a simple statement every customer

Reading Time: < 1 minute Nearly 70% of all offices feature an “open floor” plan without private offices.  Earlier this year, a New Yorker magazine article asserted that the open office may be a contributor to a sense of shared mission, but recent studies show that there may be a real cost in terms of health (both

Reading Time: < 1 minute A poison pill  is a tactic used by a publicly held company threatened with an unwelcome takeover bid to make itself unattractive to the bidder. Beach obstacles are intended to slow down an invading force. Nationally known IT Security Expert and speaker Mike Foster thinks you should be presenting a wide variety of both to those who