When Great Processes Create Bad PR

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Ralph Waldo Emerson warned us that “Foolish consistencies are the hobgoblins of little minds.”  To which most  CEOs would say “But good processes create great results.”   But what happens when an unanticipated situation presents itself to an unprepared employee? .    You train employees in your processes…..do you train them to recognize when the process will cause a problem…and what do about?    One very successful Australian technology CEO shares what can happen when an otherwise well trained employee meets a “one off situation.”.  Take a moment to find out why he “applied for a job at McDonald’s to learn how to run my business.”

 

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CATEGORIES: Communications, Critical Thinking, Customer Service, Leadership, Strategy