The Most Difficult Sentence When We Fail To Deliver

Phil Holberton

Phil Holberton

Dedicated to helping you achieve your maximum potential

Reading Time: < 1 minutes

Effective customer service is not just about getting it right but knowing what to do when we fail to deliver. This is especially important for front line customer service employees who may fear losing their jobs when customers are unhappy. Marketing Guru Seth Godin suggests a simple statement every customer service person in our company  (isn’t that each of us?) should know and be authorized to use when dealing with our clients and customers.

Find out a little more about the most difficult sentence.   It may seem self-evident  to us,  but does the person on the front line feel safe saying it?

 

Contact us Today
CATEGORIES: Customer Service, Leadership, Team Management


Set the Tone for a Successful Career

Don't let your title dictate your strategy. Rather, use these 7 steps for a smooth transition and to succeed in the most important period of your employment: your first 90 days.

As a new manager or leader, you have your work cut out for you but it's important to slow down and be strategic. Many careers get sidetracked during the first 90 to 180 days because the entry was too fast. Follow the advice in this free white paper to set the tone during your onboarding and to set yourself up for success.

Thank you for your interest! Check your inbox to confirm your subscription and receive your free white paper.