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Steve Jobs – What Else He Got Wrong

Forbes featured an article about the unfortunate health care choices that Apple founder Steve Job had made that many feel led to his untimely death. (see  What Steve Jobs’ Death Teaches Us All About Our Own Health Care ). Despite his legendary success and contributions,  it may also be fairly asked if at times he succeeded

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Quit Like a Winner

We’ve all been taught that “quitters never win and winners never quit.”    This time worn wisdom sounds great but may not be true according marketing guru Seth Godin who asserts that Winners do quit, and quitters do win. Life  is about making choices because you can’t try everything.  Godin advises that knowing

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The Most Difficult Sentence When We Fail To Deliver

Effective customer service is not just about getting it right but knowing what to do when we fail to deliver. This is especially important for front line customer service employees who may fear losing their jobs when customers are unhappy. Marketing Guru Seth Godin suggests a simple statement every customer

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TV – Version 3.0

Phones went from calls that required operator assistance to the ones in our pockets…..computers went from “big iron” to the devices in front of us, that thanks to Moore’s law, double in power every 18 months.   TV went from rabbit ears to cable to what technology watcher Robert X. Cringely (former

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Do You Have an Open Office Trap?

Nearly 70% of all offices feature an “open floor” plan without private offices.  Earlier this year, a New Yorker magazine article asserted that the open office may be a contributor to a sense of shared mission, but recent studies show that there may be a real cost in terms of health (both

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Poison Pills and Obstacle Courses

A poison pill  is a tactic used by a publicly held company threatened with an unwelcome takeover bid to make itself unattractive to the bidder. Beach obstacles are intended to slow down an invading force. Nationally known IT Security Expert and speaker Mike Foster thinks you should be presenting a wide variety of both to those who

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Are You the Bottleneck?

Peter Drucker once remarked that, when it came to a company’s overall performance,  the “bottleneck is always at the top of the bottle.”  Does that describe your impact on your company?  In the long run, companies won’t be better than their leadership and that means continual learning.   This article from Entrepreneur magazine

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Ten Worst Business Decisions of All Time

Anyone can learn from their own mistakes.  It takes a smart person to learn from someone else’s mistakes.  To that end , here are the “Ten Worst Business Decisions of All Time” according to two Australians who offer a collection of videos about 10 Best or 10 Worst lists on

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Driving Miss Daisy (and everyone else)

The wonderful film  “Driving Miss Daisy”  portrayed an aging wealthy widow who could afford to hire a chauffeur to drive her when she no longer could. The driverless car touted by Google and others will make it possible for all of us to have chauffeurs when we no longer can (or

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Getting Better at Getting Better – a/k/a Continuous Improvement

The ever increasing degree of competition in the world means that,  learning and development can never end.  A recent article looks at how the meaning of high performance in the worlds of sports, the arts and finally business ,  and what it now takes to achieve it,  has changed over the years.  The

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