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5 Habits of Highly Annoying Leaders

Many executives are constantly asking “how can I be better?” and “‘what can I do differently?”  As important as that question is, an equally important question is what should I stop doing?  Maybe a good place to start would be this article: Five Habits of Highly Annoying Leaders .  After reading this article, ask yourself,

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Are You a Member of the 8% Club?

Every year, I have good (no I mean great) intentions of achieving my goals for the ensuing year. I even print out my wheel of life (you can find this here) and take an inventory of where I am and where I need to invest some effort to improve my

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Knowing something does nothing…Doing something does

I was relaxing on my vacation last week and reading a book by Brene Brown – Daring Greatly.  It was a good read and I highly recommend it for those who want to grow their leadership skills. One of those ‘light goes off’ moments was when she discussed (as a leader), the

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When Great Processes Create Bad PR

Ralph Waldo Emerson warned us that “Foolish consistencies are the hobgoblins of little minds.”  To which most  CEOs would say “But good processes create great results.”   But what happens when an unanticipated situation presents itself to an unprepared employee? .    You train employees in your processes…..do you train them to recognize when the

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Leadership, Leverage and Legacy

When reflecting on my life and how grateful I am with all our blessings, I can’t stop thinking about leadership and what it means to each of us.  Leadership, the ability to inspire others by eliciting their support and aid towards achieving a goal is a contact sport.  We can not sit

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Scrooge on Leadership : Why “A Christmas Carol” Should be Required Reading in Business Schools

If asked what work of fiction is most identified with the Holiday Season, most would immediately say Charles Dickens’ A Christmas Carol.   To the casual reader, Ebenezer Scrooge is portrayed as a despicable miser who does not well represent the private sector.    But it may be that a more thoughtful reading

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Pass the Salt, Kiddo

In any restaurant or an airplane, it seems like only the older people are actually talking to each other.  The kids are buried in their smart phones and tablets.  Here’s an insightful and humorous  90 second video in which a father finds an innovative way to get the focus of his sons away

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Steve Jobs – What Else He Got Wrong

Forbes featured an article about the unfortunate health care choices that Apple founder Steve Job had made that many feel led to his untimely death. (see  What Steve Jobs’ Death Teaches Us All About Our Own Health Care ). Despite his legendary success and contributions,  it may also be fairly asked if at times he succeeded

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Quit Like a Winner

We’ve all been taught that “quitters never win and winners never quit.”    This time worn wisdom sounds great but may not be true according marketing guru Seth Godin who asserts that Winners do quit, and quitters do win. Life  is about making choices because you can’t try everything.  Godin advises that knowing

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The Most Difficult Sentence When We Fail To Deliver

Effective customer service is not just about getting it right but knowing what to do when we fail to deliver. This is especially important for front line customer service employees who may fear losing their jobs when customers are unhappy. Marketing Guru Seth Godin suggests a simple statement every customer

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