Hard is Soft, Soft is Hard

Tom Peters is one of the great management writers of all time, best known for his groundbreaking, “In Search of Excellence.”  Over a long career, Peters has distilled and shared significant wisdom from observing a wide range companies. In a recent short blog posting, he summarizes nearly four decades of work in six words: “Hard is soft. Soft is… [Continue Reading]

Are You Under the Disfluence?

Fairly or not, life is a first impression business, and as the saying goes we rarely get a second chance to make a first impression. Part of this is how we speak, especially in front of groups and how we rely on  “fillers” or “crutch words” such as “Um, “Ah”, “You know” and many others which communications experts call ‘disfluencies’, “that… [Continue Reading]

Days of Disruption (No. 4): The Truly World Wide Web, at last

  Most of us have heard of Moore’s law, named after legendary Intel founder Gordon Moore who predicted, correctly, decades ago that microprocessor speeds would double every 18 months and be accompanied by a halving of costs.  Equally impressive is the progress that has been made in the speed of communication between computers.   In recent years,… [Continue Reading]

5 Communication Practices That Set Leaders Apart

Moving into a leadership position comes with a collection of additional responsibilities and (often) unspoken expectations. When communicating as a leader, you must constantly be aware of the intricate details of your own behavior. It’s essential to communicate in a way that will be heard, understood, and encourage action. Not every leader is born with… [Continue Reading]

Age and Treachery, or Youth and Skill

Our culture is youth obsessed in many ways, not the least of which is the perception that twenty-something’s have an edge in entrepreneurship over older (Boomers) business people despite the latter’s broader and deeper experience. Several researchers decided to test the conventional wisdom and took a look at entrepreneurial success by age group. This summary… [Continue Reading]

Own the Phone, or be Owned by it

Good habits are hard to acquire and bad habits are hard to break…and our dependence on smart phones doesn’t seem to helping in getting rid of the bad ones…until now. This short HBR article provides some great insights into habits good and bad, and offers some interesting technology options for dealing with both. Spend a few… [Continue Reading]

Days of Disruption (No. 2): Meet Zander Futernick

Meet 21 year old Zander Futernick who may be about to teach the airline industry how to run, well, an airline. Existing businesses are often reinvented by finding an unserved market and/or creating a different business model for an old product.   This short article from Forbes relates how Mr. Futernick is exploiting the market space between… [Continue Reading]

Independence in Real Time

The introduction of the telegraph in the 1830s made news available instantaneously. Until its invention, news could only travel as fast as a horseman or ship could carry it. Were the Declaration of Independence to signed today, the announcement would be shared everywhere at once (assuming of course it hadn’t been leaked first). This graphic… [Continue Reading]

Voicemail Mayhem

We all have outgoing voicemail messages but have you ever wondered if these messages are inviting people to not call you again. Nancy Friedman’s has some advice about his matter. Known internationally as “The Telephone Doctor,”  Ms. Friedman has trained thousands of salespeople and customer service reps how not to shoot themselves in the foot with a telephone. This… [Continue Reading]

Mr. Milken’s Meeting

If you like TED Talks, check out financier Michael Milken’s Annual conference website. Top notch thought leaders in a wide variety of fields, not just business, are featured in compelling video recordings of this year’s Milken Conference. There are dozens to choose from and you can search by topic and by prior year conferences.  Click here for… [Continue Reading]