Are You Under the Disfluence?

Fairly or not, life is a first impression business, and as the saying goes we rarely get a second chance to make a first impression.

Part of this is how we speak, especially in front of groups and how we rely on  “fillers” or “crutch words” such as “Um, “Ah”, “You know” and many others which communications experts call ‘disfluencies’, “that diminish our credibility and distract from our message.” 

Spend a few minutes with this two page HBR article to help you and your team (especially sales people) make a better first impression and get the “disfluencies” out of your company’s presentations.  (Share this with the young people in your life as well.)