Archives for December 2014

When Great Processes Create Bad PR

Ralph Waldo Emerson warned us that “Foolish consistencies are the hobgoblins of little minds.”  To which most  CEOs would say “But good processes create great results.”   But what happens when an unanticipated situation presents itself to an unprepared employee? .    You train employees in your processes…..do you train them to recognize when the process will cause a problem…and… [Continue Reading]

Leadership, Leverage and Legacy

When reflecting on my life and how grateful I am with all our blessings, I can’t stop thinking about leadership and what it means to each of us.  Leadership, the ability to inspire others by eliciting their support and aid towards achieving a goal is a contact sport.  We can not sit idly on the sidelines and… [Continue Reading]

Scrooge on Leadership : Why “A Christmas Carol” Should be Required Reading in Business Schools

If asked what work of fiction is most identified with the Holiday Season, most would immediately say Charles Dickens’ A Christmas Carol.   To the casual reader, Ebenezer Scrooge is portrayed as a despicable miser who does not well represent the private sector.    But it may be that a more thoughtful reading  provides important lessons for executives and… [Continue Reading]

Pass the Salt, Kiddo

In any restaurant or an airplane, it seems like only the older people are actually talking to each other.  The kids are buried in their smart phones and tablets.  Here’s an insightful and humorous  90 second video in which a father finds an innovative way to get the focus of his sons away from texting and back to… [Continue Reading]

Steve Jobs – What Else He Got Wrong

Forbes featured an article about the unfortunate health care choices that Apple founder Steve Job had made that many feel led to his untimely death. (see  What Steve Jobs’ Death Teaches Us All About Our Own Health Care ). Despite his legendary success and contributions,  it may also be fairly asked if at times he succeeded in spite of his management… [Continue Reading]

Quit Like a Winner

We’ve all been taught that “quitters never win and winners never quit.”    This time worn wisdom sounds great but may not be true according marketing guru Seth Godin who asserts that Winners do quit, and quitters do win. Life  is about making choices because you can’t try everything.  Godin advises that knowing what not to pick and… [Continue Reading]

The Most Difficult Sentence When We Fail To Deliver

Effective customer service is not just about getting it right but knowing what to do when we fail to deliver. This is especially important for front line customer service employees who may fear losing their jobs when customers are unhappy. Marketing Guru Seth Godin suggests a simple statement every customer service person in our company  (isn’t… [Continue Reading]

TV – Version 3.0

Phones went from calls that required operator assistance to the ones in our pockets…..computers went from “big iron” to the devices in front of us, that thanks to Moore’s law, double in power every 18 months.   TV went from rabbit ears to cable to what technology watcher Robert X. Cringely (former PBS Technology commentator) calls TV… [Continue Reading]

Do You Have an Open Office Trap?

Nearly 70% of all offices feature an “open floor” plan without private offices.  Earlier this year, a New Yorker magazine article asserted that the open office may be a contributor to a sense of shared mission, but recent studies show that there may be a real cost in terms of health (both organizational and personal) and performance.  … [Continue Reading]

Poison Pills and Obstacle Courses

A poison pill  is a tactic used by a publicly held company threatened with an unwelcome takeover bid to make itself unattractive to the bidder. Beach obstacles are intended to slow down an invading force. Nationally known IT Security Expert and speaker Mike Foster thinks you should be presenting a wide variety of both to those who would attempt  an invasion of your… [Continue Reading]