Voicemail Mayhem
Reading Time: < 1 minute We all have outgoing voicemail messages but have you ever wondered if these messages are inviting people to not call you again. Nancy Friedman’s has some advice about his matter. Known internationally as “The Telephone Doctor,” Ms. Friedman has trained thousands of salespeople and customer service reps how not to shoot themselves in the
Mr. Milken’s Meeting
Reading Time: < 1 minute If you like TED Talks, check out financier Michael Milken’s Annual conference website. Top notch thought leaders in a wide variety of fields, not just business, are featured in compelling video recordings of this year’s Milken Conference. There are dozens to choose from and you can search by topic and by
Leadership In Eight Easy Lessons
Reading Time: < 1 minute Tomes have been written about leadership, but maybe pictures may help provide some additional understanding and insight regarding the most important trait of every CEO: Leadership Check out these compelling graphics regarding the essentials of leadership. If a picture is worth a thousand words, these eight counterintuitive graphics will give you much to
Toys Were Us
Reading Time: < 1 minute It’s one thing for a business or industry to suffer a significant downturn. It’s quite another for an industry icon to disappear entirely. To wit: the Toys ‘R’ Us shutdown, liquidation and its soon to be total disappearance from the retail scene. What can we learn from the demise of Toys
When Great is No Longer Good Enough
Reading Time: < 1 minute It’s hard to imagine a sector that’s been disrupted more than retail. So disrupted in fact that one retail observer has concluded that “great is no longer good enough.” Wharton School marketing professor Barbara Kahn explains her comment in this podcast and review of her book “The Shopping Revolution.”
Necessary (Sales) Endings
Reading Time: < 1 minute If pressed, most C-Level executives would admit that they never fired anyone too soon. Regardless of fault, the company, the manager and the problem employee would almost always have all been better off if the parting had happened sooner. SalesLeadership, Inc. President Colleen Stanley suggests that what makes good sales managers effective
“Risky Business” (Yours!)
Reading Time: < 1 minute Risk is so pervasive in business that we often fail to ask ourselves if we really understand the fundamental nature of it, how to assess it and then manage it. This short article by Jean Proussen of the Institute of Directors provides a valuable primer for C-Level Executives for thinking about,
Sauerkraut Leadership
Reading Time: < 1 minute In the late 1700s, Captain James Cook made history by being the first European to discover Hawaii, circumnavigating the globe in the process. During these long sea voyages, a disease created by lack of Vitamin C known as scurvy was very common among the crews and very difficult to treat
The “Dottie Test”
Reading Time: < 1 minute As organizations grow and C-Level executives become busier they often lose sight of the team members who occupy the lower rungs of an ever-growing org chart. Charles Schwab CEO Walt Bettinger shared a valuable lesson in a NY Times Interview which taught him “you should never lose sight of people who
Quiet Ones in Charge
Reading Time: < 1 minute One trait we don’t normally associate with great leaders is introversion. Instead, leaders are often chosen for a winning, outgoing personality, which, sadly, sometimes is all that disguises an “empty suit.” Recent research from the Harvard Business Review may give cheer to introverts and a new perspective to those hiring