Archives for June 2018

Voicemail Mayhem

We all have outgoing voicemail messages but have you ever wondered if these messages are inviting people to not call you again. Nancy Friedman’s has some advice about his matter. Known internationally as “The Telephone Doctor,”  Ms. Friedman has trained thousands of salespeople and customer service reps how not to shoot themselves in the foot with a telephone. This… [Continue Reading]

Mr. Milken’s Meeting

If you like TED Talks, check out financier Michael Milken’s Annual conference website. Top notch thought leaders in a wide variety of fields, not just business, are featured in compelling video recordings of this year’s Milken Conference. There are dozens to choose from and you can search by topic and by prior year conferences.  Click here for… [Continue Reading]

Leadership In Eight Easy Lessons

Tomes have been written about leadership, but maybe pictures may help provide some additional understanding and insight regarding the most important trait of every CEO:  Leadership Check out these compelling graphics regarding the essentials of leadership. If a picture is worth a thousand words, these eight counterintuitive graphics will give you much to consider and a checklist for… [Continue Reading]

Toys Were Us

It’s one thing for a business or industry to suffer a significant downturn.  It’s quite another for an industry icon to disappear entirely. To wit: the Toys ‘R’ Us shutdown, liquidation and its soon to be total disappearance from the retail scene.  What can we learn from the demise of  Toys ‘R’ Us?   Vistage Speaker Marc… [Continue Reading]

The Productivity Paradox

Those old enough to remember when Bill Gates and Steve Jobs were unknown entrepreneurs can marvel at the power and promised that computers have put at everyone’s command over the decades. Despite this power, many economists have been baffled by what is called the productivity paradox which has been summarized by economist Robert Solow’s 1987 quip that… [Continue Reading]

When Great is No Longer Good Enough

It’s hard to imagine a sector that’s been disrupted more than retail. So disrupted in fact that one retail observer has concluded that “great is no longer good enough.” Wharton School marketing professor Barbara Kahn explains her comment in this podcast and review of her book “The Shopping Revolution.”

Necessary (Sales) Endings

If pressed, most C-Level executives would admit that they never fired anyone too soon. Regardless of fault, the company, the manager and the problem employee would almost always have all been better off if the parting had happened sooner. SalesLeadership, Inc. President Colleen Stanley suggests that what makes good sales managers effective can also be the trait… [Continue Reading]

“Risky Business” (Yours!)

Risk is so pervasive in business that we often fail to ask ourselves if we really understand the fundamental nature of it, how to assess it and then manage it.  This short article by Jean Proussen of the Institute of Directors provides a valuable primer for C-Level Executives for thinking about, and coping with that which… [Continue Reading]

Sauerkraut Leadership

In the late 1700s, Captain James Cook made history by being the first European to discover Hawaii, circumnavigating the globe in the process. During these long sea voyages, a disease created by lack of Vitamin C known as scurvy was very common among the crews and very difficult to treat after it presented. Captain Cook… [Continue Reading]

The “Dottie Test”

As organizations grow and C-Level executives become busier they often lose sight of the team members who occupy the lower rungs of an ever-growing org chart. Charles Schwab CEO Walt Bettinger shared a valuable lesson in a  NY Times Interview which taught him “you should never lose sight of people who do the real work.”  The… [Continue Reading]