Crimes Against Pizza

Quality isn’t everything.  Case in point: Domino’s Pizza.  Founder Tom Monaghan discovered that the key to success in the pizza business wasn’t great pizza, but free delivery.    But no competitive advantage lasts forever and the company’s subpar pizza began to deliver subpar results, no matter how fast it’s delivered, especially after several accidents, one fatal,… [Continue Reading]

Econ Recon

A Strange and Powerful Truth:  Alan and Brian Beaulieu of ITR Economics in a short but important blog entry dispel some nonsense about declining American incomes…and issue a warning about the consequences for CEOs of rising ones.  Find out what they have to say about Managing Your Labor Costs. Take a Hike:   Economist Brian Wesbury… [Continue Reading]

Surfer Dude Sales Advice

Great advice can come from unexpected quarters if we are ready for it.  To wit:  check out this short story about how a father’s advice created a great salesman and how we often make our jobs harder than they need to be.  Consider some surfer dude sales advice before you make your next sales call.

I, Pencil

Those who are concerned that China’s economy will surpass ours should consider the following “required reading.” China just announced to great fanfare that after years of effort and millions in investment, it has managed to produce… a ballpoint pen! (This was accomplished in the US about 80 years ago).  Before you read on, check out… [Continue Reading]

Do the Exit Interview FIRST

Most CEOs know that job tenure is far less today than the “lifetime employment” of generations past;  but if so, why not find out what the prospect intends to do AFTER they leave your employment.  That’s what LinkedIn’s head of recruiting was challenged to do by his CEO.  Maybe you should too.  Check out this short… [Continue Reading]

The Art and Science of KPIs: Use Them to Empower your Organization

The CEO’s support and encouragement are vital to enable a culture of successful KPIs for its business. Just think about it. Many individuals believe that financial measures are the ultimate in creating KPIs for your business. How many times do we hear – did we meet our sales goal, how come the gross profit is… [Continue Reading]

Walt Disney – His First Vision and His Future Vision

The year 2016 will mark the 50th anniversary of Walt Disney’s passing (that makes a boomer feel old!).   After his death, several CEOs tried various departures from Disney’s original vision.   In recent years, the company has returned to its roots of focusing on great content in general, and superb storytelling in particular.     Walt not only intended… [Continue Reading]

Chicken Soup and The Rule of Five for Your Success

Jack Canfield and Mark Hansen became famous (and rich) as the authors of “Chicken Soup for the Soul.”   Writing a great book is one thing….getting others to think it might be (and to buy it) is quite another.   They solved their promotional dilemma  by adopting what they call the “Rule of Five”… based on an… [Continue Reading]

From the Brink of Extinction to Winner: Are there Lessons for Your Company?

We celebrate comebacks, like so many other events, because they are rare.  These stories are valuable because, as John Henry Newman observed over 100 years ago, “history offers lessons, not rules.”   A turnaround for the times is a company that came back from the brink of oblivion to a level of success that includes a… [Continue Reading]

When Great Processes Create Bad PR

Ralph Waldo Emerson warned us that “Foolish consistencies are the hobgoblins of little minds.”  To which most  CEOs would say “But good processes create great results.”   But what happens when an unanticipated situation presents itself to an unprepared employee? .    You train employees in your processes…..do you train them to recognize when the process will cause a problem…and… [Continue Reading]